Specialty Pharmacy KPIs: How Insulated Packaging Helps Pharmacies Achieve Key Metrics

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Michael Fabel

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Specialty pharmacies operate in one of the most demanding areas of healthcare, delivering high-cost, temperature-sensitive medications directly to patients. Success can often depend on meeting specialty pharmacy key metrics, also known as specialty pharmacy KPIs, which directly impact patient outcomes, operational efficiency, and overall business performance.
Three critical specialty pharmacy KPIs are:
  • Net Promoter Score (NPS) – a measure of patient loyalty and satisfaction.
  • Time to Therapy – the speed at which patients can begin treatment.
  • Adherence Rates – the consistency with which patients remain on therapy.
At KODIAKOOLER, we know that insulated packaging is an essential driver of these key metrics. Here’s how the right packaging helps specialty pharmacies deliver better results.

Specialty Pharmacy KPI #1: Net Promoter Score (NPS)

Net Promoter Score is one of the most widely used specialty pharmacy KPIs for measuring patient satisfaction and loyalty. According to a study done by NASP, specialty pharmacies average an NPS of 78.6, compared to only 28 for traditional pharmacies. High NPS scores reflect stronger patient trust and higher referral potential.

Packaging’s role in NPS:

  • Damaged shipments or difficult-to-dispose-of packaging lowers patient satisfaction.
  • Premium, professional packaging enhances the perceived quality of care.

How KODIAKOOLER’s insulated packaging helps:

  • KODIAKOOLER’s pharmaceutical solutions protect medications across transit, reducing complaints about spoiled or damaged therapies.
  • Biodegradable Kotton liners support sustainability, making disposal easy and aligning with patient expectations.

Specialty Pharmacy KPI #2: Time to Therapy

Time to therapy is one of the most critical specialty pharmacy key metrics. URAC reports that the industry average for therapy initiation is ~6 business days from receipt of the prescription. Every delay risks worsening patient outcomes and undermining satisfaction.

Packaging’s role in Time to Therapy:

  • Shipments compromised by temperature excursions may require reships, adding 1–3 days to delivery time.
  • Unreliable packaging creates workflow inefficiencies and delays patient access.

How KODIAKOOLER’s cold chain packaging helps:

  • Our solutions are pre-qualified up to 72 hours, ensuring consistency in real-world transit.
  • Reliable performance eliminates unnecessary delays, helping patients start therapy sooner.

Specialty Pharmacy KPI #3: Adherence Rates

Adherence rates are a defining measure of specialty pharmacy performance. IQVIA reported a 9% abandonment rate in 2020, with medication nonadherence costing the healthcare system over $600 billion annually. High adherence rates protect patient health, preserve pharmacy revenue, and strengthen payer relationships.

Packaging’s Role in Adherence Rates:

  • Patients who receive late or damaged shipments lose trust, leading to therapy abandonment.
  • Consistency builds confidence and ensures patients remain adherent over time.

How using KODIAKOOLER’s insulated packaging helps:

  • Our pre-qualified cold chain shippers maintain strict 2–8 °C and controlled room temperature (CRT) ranges and are tested for up to 72 hours.
  • Putting your professional brand on packaging builds trust, reduces abandonment, and supports long-term adherence.

Final Thoughts: Specialty Pharmacy Key Metrics and Packaging

Specialty pharmacies need KPIs like Net Promoter Score, Time to Therapy, and Adherence Rates. Meeting these specialty pharmacy key metrics requires more than clinical expertise; it requires reliable, sustainable, and customizable packaging solutions.
With KODIAKOOLER’s pre-qualified cold chain packaging, specialty pharmacies can:
  • Improve patient satisfaction and NPS
  • Reduce delays and lower time to therapy
  • Enhance reliability and strengthen adherence rates
Better packaging means better outcomes. That’s why leading specialty pharmacies trust KODIAKOOLER to help them achieve their KPIs.

Contact us today to learn how our insulated specialty pharmacy packaging can help your organization deliver safer, faster, and more sustainable patient care.
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